Privacy Policy
Last updated: 5 May 2026
This privacy policy explains how RTKFnet Ltd uses personal information when you use rtkf.net, contact us, or work with us.
We only collect and use personal information where we need it to run our business, provide our services, respond to enquiries, improve our website, or meet legal obligations.
1. Who we are
RTKFnet Ltd is responsible for the personal information described in this policy.
For privacy questions, contact: admin@rtkf.net
2. What we collect
We may collect:
- contact details, such as your name, email address, phone number, company and job title;
- information you send to us through forms, email or other communications;
- client, supplier and project information;
- billing and accounting information;
- basic website usage information, such as pages visited, browser type, device information and approximate location.
We do not intentionally collect sensitive personal information through our website.
3. How we use your information
We use personal information to:
- respond to enquiries;
- provide and manage our services;
- communicate with clients, suppliers and partners;
- manage projects, contracts, invoices and payments;
- operate, secure and improve our website;
- understand how people use our website;
- keep business and accounting records;
- comply with legal obligations.
4. Our lawful bases
Depending on the context, we use personal information because:
- it is needed for a contract or proposed contract;
- we have a legitimate business interest in using it;
- we need to comply with a legal obligation;
- you have given consent, for example for certain cookies or marketing.
5. Cookies and analytics
Our website uses cookies.
Some cookies are necessary for the website to work. We may also use analytics cookies to understand how people use the website and improve it.
Where required, we ask for consent before using non-essential cookies. You can manage cookies through your browser settings or any cookie controls available on our website.
6. Sharing information
We only share personal information where needed for business, legal or operational reasons.
This may include sharing information with trusted suppliers who help us run our website, forms, analytics, CRM, email, IT, finance and accounting systems.
We may also share information with professional advisers, clients, suppliers, partners, public authorities or regulators where necessary.
We do not sell personal information.
Some suppliers may process information outside the UK. Where this happens, we rely on appropriate safeguards.
7. How long we keep information
We keep personal information only for as long as needed.
As a general guide:
- enquiries are kept for as long as needed to respond and manage follow-up;
- client and supplier records are kept while we work together and for a reasonable period afterwards;
- accounting and tax records are usually kept for up to 7 years;
- marketing preferences are kept until you opt out or ask us to remove them;
- website analytics information is kept according to our analytics settings.
8. Your rights
You may have the right to:
- access the personal information we hold about you;
- ask us to correct it;
- ask us to delete it;
- object to or restrict how we use it;
- ask for a copy of it;
- withdraw consent where we rely on consent.
These rights may depend on the circumstances.
To make a request, email admin@rtkf.net.
9. Security
We take reasonable steps to protect personal information from loss, misuse or unauthorised access.
No online system is completely secure, so please take care when sending information online.
10. Complaints
Please contact us first if you have a concern about how we use your personal information.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
11. Changes
We may update this policy from time to time. The latest version will be published on this page.
